Frequently asked questions

What is Heldje?

Heldje is a contemporary watch brand dedicated to creating timepieces that blend distinctive design, refined craftsmanship, and purposeful expression.

Where can I buy Heldje watches?

Heldje watches are available exclusively through our official online store. This direct-to-consumer model allows us to maintain consistent quality, fair pricing, and full control over your experience.

How much does it cost?

Yes. Every Heldje watch is covered by a manufacturer’s warranty against defects in materials and workmanship. For warranty or repair inquiries, please contact our support team with your order number at support@heldje.com.

How long does delivery take?

Orders are typically processed within 2–5 business days after payment confirmation.

Estimated delivery timelines

• South Africa: 3–7 business days after dispatch (nationally)

• International orders: 7–15 business days, depending on destination and customs clearance

Where do you ship?

Heldje offers worldwide shipping.
Delivery availability and timelines may vary by country. If your location is not supported at checkout, please contact us for assistance.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking link.
You can follow your parcel’s progress online in real time.

Are Heldje watches water‑resistant

Heldje watches are rated at 3 ATM water resistance, which means they are suitable for everyday wear, light splashes, and rain. They are not suitable for swimming, showering, bathing, or any high‑pressure water activities. Always avoid prolonged water exposure and check the watch’s care instructions before use.

Do you have a physical store?

At the moment, Heldje operates exclusively online. This allows us to keep overheads low and focus on delivering high‑quality watches at fair prices.