Returns & Refunds policy

Overview

At Heldje, we strive to ensure customer satisfaction. We offer refunds under reasonable conditions.

Refund Eligibility

General Conditions

- Refund requests must be submitted within 14 days of purchase

- Refunds are available for eligible purchases that meet our criteria.

- Original proof of purchase is required

- Items must be in original, unopened condition with all tags and packaging intact

Physical Products

- Items must be returned in original packaging

- Products must be unused and in resalable condition

- The customer is responsible for return shipping costs

- Damaged or worn items may not be eligible for full refunds

Exceptions

- Personalized or custom-made items

- Perishable goods

- Intimate or sanitary products

- Items marked as final sale

Some restrictions may apply depending on the product and circumstances.

Refund Process

1. Contact our customer service team with your order number

2. Provide reason for refund request

3. Follow any additional instructions provided by our team

4. Return items if required

5. Receive confirmation of refund processing

Processing Time

Approved refunds will be processed within 3-5 business days. The refund will appear on your original payment method within 7-14 business days, depending on your bank or card issuer.

Contact Information

For refund requests or questions about this policy, please contact us:

- Email: support@heldje.com

- Phone: Available during business hours

- Support portal: Available 24/7

Policy Updates

This refund policy may be updated from time to time. The latest version will always be available on our website with the effective date noted.

Last updated: 12/29/2025